CoVID-19 ProtocolS

Effective March 23 - April 4

For the safety of our clients and staff, we have implemented new protocols in order to care for our patients during COVID-19.


Effective March 23rd through April 4th, our staff will be here from 7:30 AM - 6 PM (Monday-Friday). We will offer appointments from 8 AM - 5 PM (Monday-Friday). We will also be available on Saturday from 8 AM - 3 PM. There will be no boarding pickup on Sunday evenings.

We are limited in-person appointments. Clients must call upon arrival and wait  in their car until a staff member comes to greet them. Only one appointment will be in the clinic at a time. Our doctors and technicians will be wearing appropriate PPE (Personal protective equipment) for everyone's safety.
 

We are strongly encouraging clients to take advantage of our curbside service during weekdays. Clients must call upon arrival and wait in their car for a staff member. A doctor will contact you via phone regarding your pet's examination and treatment options. When your pet is ready to be discharged, a technician will bring your pet to your car along with a detailed Go-Home sheet reviewing the doctor's findings, treatments, and recommendations.

If your dog is joining us for daycare, please wait in your car and call upon arrival. A kennel technician will bring your dog inside for daycare. We encourage all dogs to be picked up by 5 PM, as our staff will be leaving at 6 PM.

If your pet is boarding with us, please wait in your car upon arrival. Boarding instructions must be obtained in advance via phone or a "Boarding Instructions Form" on our website.

If you need to pick up any medications, supplements or food, please call ahead to place an order. We encourage everyone to be prepared but are limiting quantities in effort to serve everyone. Our receptionists will take payment over the phone at the time of the order. When you arrive to the clinic, please wait in your car and call us. A staff member will bring your order to your car.

If you are experiencing any symptoms (coughing, sneezing, fever, etc.), please inform our staff via phone. 

Our doors will remain locked during our hours of operation for the safety of everyone.

We appreciate everyone's cooperation and patience as we work to continue the quality of care your pet deserves.