Appointment Policy

Walk-in clients are welcome, however, appointments are preferred.  Emergency cases receive top priority followed by clients with previously scheduled appointments.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.  We recommend walking your dog before taking him/her in your car.

All cats must be presented in an appropriate cat carrier. 

If your cat is afraid of your carrier, follow these instructions: 

A few days before your scheduled visit (preferably 1 week), take your carrier out of storage and place it near your cat's feeding area.  Next, leave the carrier door open and put your cat's favorite blanket and some toys in the carrrier so it becomes a familiar part of your cat's environment. After some time, place some of its favorite foods inside or on top of the carrier.  Because the next stressful event for many cats is simply traveling in your car, which always means a visit to the vet clinic, minimize your cat's fear by taking it for a couple of short rides before the day of your visit.  Your cat should eventually consider its carrier a safe haven.

Boarding Policy

For your pet's protection, we require all new pets boarding with us to pass a physical exam performed by one of our veterinarians prior to their first stay.  We do not board pets with internal or external parasites or contagious diseases. They also need to be current on all vaccines and be on a heartworm preventative such as Heartgard.  Our kennel staff is qualified to administer any medications your pet may need while staying with us.

Payment Policy

We require full payment at the time services are rendered.  For your convenience, we accept Visa, MasterCard, Discover, American Express and CareCredit.